Privacy Policy

1. Introduction

This privacy policy describes how Recovert SAS (“we,” “our,” or “us”) collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and French data protection laws (Loi Informatique et Libertés, CNIL requirements).
By using our services, you agree to the processing of your personal data as described in this policy.

2. Company Information

Company Name: Recovert SAS
Registration Number: SIREN: 978646628 / SIRET: 97864662800013
Head Office Address: 55 Rue du Rocher, 75008 Paris, France
Contact Email: [email protected]
Phone Number: +33 678001839
VAT Number: FR59978646628

3. Data Collected

We collect and process the following categories of personal data:

Account information: Name, email, phone, company details, billing address, VAT number.
Payment data: Processed securely by Stripe.
Subscription data: Selected plan details (Silver, Palladium, or Gold).
Usage data: Access logs and interactions with services.
Communication data: Messages and inquiries.

4. Purposes of Data Processing

We process your personal data for the following purposes:

Providing subscription services (Silver, Palladium, Gold plans) and managing customer accounts.
Processing payments and issuing invoices in compliance with French tax regulations.
Customer support and responding to inquiries.
Improving our services by analyzing usage data.
Complying with legal obligations (e.g., tax compliance, fraud prevention, and regulatory requirements).

5. Legal Basis for Data Processing

Our data processing is based on the following legal grounds:

Contractual necessity: Required to fulfill our contractual obligations under the subscription agreement.
Legal compliance: Compliance with French and EU tax and invoicing regulations.
Legitimate interest: Improving our services, ensuring security, and providing customer support.
Consent: For marketing communications (you can opt out at any time).

6. Data Retention Period

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

Subscription data is retained 5 years after account closure in compliance with French law.
Communication records are retained for 3 years.

7. Data Sharing with Third Parties

We do not sell or rent your personal data, but we may share it with:

Payment service providers ( Stripe,) for secure payment processing.
Cloud storage providers (for data protection and hosting purposes).
Regulatory authorities, when required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse

9. Your Rights Under GDPR

As a user, you have the following rights under French and EU law:

Right of Access: Obtain a copy of your personal data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restriction of Processing: Limit data usage in specific circumstances.
Right to Data Portability: Receive your data in a structured format.
Right to Object: Object to processing based on legitimate interest.
Right to Withdraw Consent: Opt out of marketing communications at any time.

To exercise these rights, please contact us at [email protected].

10. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

11. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze service usage. You can manage cookie preferences in your browser settings.

12. Updates to This Policy

We may update this privacy policy periodically. Any significant changes will be notified by email or via a notice on our website.

13. Contact and Complaints

If you have any questions or wish to file a complaint regarding your data, you can contact us:

Email: [email protected]
CNIL (French Data Protection Authority): www.cnil.fr

Effective Date: 2025-02-01